Hope that LGE becomes a respected company not only in Korea or other Asian countries, but also in Europe, where social and environmental responsibilities of corporates are considered very very important.
LG is becoming more respected in the US, but the English in LG's customer instruction manuals must improve. Americans do not respect a company if the product manuals contain poor English.
We must become a global company, and we are moving forward, but at a pace that will cost us to lose to the competition. We need to drive the CEO message throughout the organizations and get everyone focus on LG's success in local markets. Speed is critical, but we currently lack it.
We all want to be a respectful company in the US. But, we can not continue to discontinue parts, that is have parts no longer available, for relatively new products. In the last six month, just about every product line has had parts no longer available for product less than 5 years old. This will destroy the LG brand image in the US unless we change this behavior. Service needs to be integrated into the factories.
(b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100)or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product
6 comments:
Respect for the company, each member should have the quality.
Hope that LGE becomes a respected company not only in Korea or other Asian countries, but also in Europe, where social and environmental responsibilities of corporates are considered very very important.
LG is becoming more respected in the US, but the English in LG's customer instruction manuals must improve. Americans do not respect a company if the product manuals contain poor English.
We must become a global company, and we are moving forward, but at a pace that will cost us to lose to the competition. We need to drive the CEO message throughout the organizations and get everyone focus on LG's success in local markets. Speed is critical, but we currently lack it.
We all want to be a respectful company in the US. But, we can not continue to discontinue parts, that is have parts no longer available, for relatively new products. In the last six month, just about every product line has had parts no longer available for product less than 5 years old. This will destroy the LG brand image in the US unless we change this behavior. Service needs to be integrated into the factories.
In the U.S., California has a state law requiring that replacement parts be available for 7 years:
http://www.aroundthecapitol.com/code/getcode.html?file=./civ/01001-02000/1792-1795.7
(b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100)or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product
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