Indeed, after software quality and a leaner model line-up, I'd say good customer service is MC company's most needed improvement right now.
LG mobile user interfaces are fairly decent, but between the bug-ridden code that drives them and the lackluster support customers receive, that is not enough to position LG as a premium mobile vendor.
Our company is floating adrift in the middle of a river. On the shore upfront, lies the globalization. On the shore back, lies the Korean company as it used to be. We need to decide where to swim. But we need to do it FAST and DECISIVELY. The river is infested with SHARKS, and they will eat us, if we don't hurry up. Don't hesitate...be global or go back where you started. But don't stay in the middle of the river...we will sink.
5 comments:
How can you comment an exceptional user experience for customers?
I totally agree with this remark of Mister CEO.
User experience is the key point to build up customer service.
How users perceive in each step of their experience : when they use LG products, when LG products get out of order, and when they contact LG service.
Thus, we should build customer service by this kind of Customer Insight.
Agreed.
Indeed, after software quality and a leaner model line-up, I'd say good customer service is MC company's most needed improvement right now.
LG mobile user interfaces are fairly decent, but between the bug-ridden code that drives them and the lackluster support customers receive, that is not enough to position LG as a premium mobile vendor.
Dear Mr Nam
Our company is floating adrift in the middle of a river. On the shore upfront, lies the globalization. On the shore back, lies the Korean company as it used to be. We need to decide where to swim. But we need to do it FAST and DECISIVELY. The river is infested with SHARKS, and they will eat us, if we don't hurry up. Don't hesitate...be global or go back where you started. But don't stay in the middle of the river...we will sink.
US customers have many complaints about customer service for TVs. Many parts are not available immediately and some parts are not available at all.
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