Excellent approach and philosophy, that kind of thought process is what inspires me to advance even in tough and difficult situations, and believe me thatit happens... Kudos for our CEO!! Keep up the good work!
The thought of being customer/user centric is absolutely a vision that needs a lot of character without any mention. Mr. CEO apparently appears to be determined in that aspect & we all need to extend our un-relented support wrt that…
Back at my mind: Yes, being a bit more meticulous in the product developmental stage is always a safe idea… I think here, the collection of opinion data/feed-back meted out from the customer/market in whichever suitable mode depending on what are we going to offer and to whom… May be this is the key area where we can prevent such “defect”. R&D, I assume will take the Market opinion & Trends in competition in to consideration before going for any modifications or new technology…
But many a time, to determine before hand, what customer actually wants or what is not required/ non-functional becomes a field of uncertainty… At the same time, trying to offer some technological advancement in the hope of it becoming a HIT is also not a bad idea… as that’s only how a technology gets approved or popular in the market… After all Customer also some times doesn’t know what he wants and obviously he needs to be shown the way & there lies the Company’s Creativity & Innovation
The advancement of a Company always depends on its own vision on to how it is going to shape up for & stand ahead in the future requirements by offering best Solutions & Service towards the Customer…
Ya it is excellent. We at LGSI bangalore have introduced the ODC (Orthogonal Defect Classification), where every aspect of the software develoment are analyzed using this classification. I am sure this will be of great help. ODC is from IBM.
in order to define "defect", we must make defect data available for anyone to see and analyze. We, then, can prevent bad product from happening and thus provide higher quality product to customers.
They said, knowing your enemy is the half of the battle.
Well, seeing more thoroughly analyzed defect data from the past and defining the customer needs in documents (i.e. Specification- input generated from the project stakeholders) before starting project development are the truly paramount to success for delivering bullet-proof products.
well another huge problem is SI out of LGEMX and LGERS not catching problems prior to being sold in the US. Also there is alot of product being directly shiped, without any inspection, therefore many defective units reaching our customers homes.
Defects in products are costing LG a lot of market share in the US. Direct shipping to customers is a serious problem and there should be auditing of shipments to prevent major disasters in the field. There should also be more root cause analysis of defects.
Agree with above - number of units "reworked" in the US is unbelievable - LGEAI has decreased units inspected seriously - this is a major mistake - until products received approach six sigma there should be greater scrutiny - not less to let marketing make their numbers!! We may have happy sales people who get their bonuses, but our customers are not happy and we're losing our reputation!
Major defects need to be reported to management and up the chain of command. But many defects are not reported because there is a lot of fear that the person reporting the defect will be blamed as a scapegoat. The problem of defects will never improve until management stops always looking for someone to blame.
8 comments:
Excellent approach and philosophy, that kind of thought process is what inspires me to advance even in tough and difficult situations, and believe me thatit happens... Kudos for our CEO!! Keep up the good work!
The thought of being customer/user centric is absolutely a vision that needs a lot of character without any mention.
Mr. CEO apparently appears to be determined in that aspect & we all need to extend our un-relented support wrt that…
Back at my mind: Yes, being a bit more meticulous in the product developmental stage is always a safe idea… I think here, the collection of opinion data/feed-back meted out from the customer/market in whichever suitable mode depending on what are we going to offer and to whom… May be this is the key area where we can prevent such “defect”. R&D, I assume will take the Market opinion & Trends in competition in to consideration before going for any modifications or new technology…
But many a time, to determine before hand, what customer actually wants or what is not required/ non-functional becomes a field of uncertainty…
At the same time, trying to offer some technological advancement in the hope of it becoming a HIT is also not a bad idea… as that’s only how a technology gets approved or popular in the market… After all Customer also some times doesn’t know what he wants and obviously he needs to be shown the way & there lies the Company’s Creativity & Innovation
The advancement of a Company always depends on its own vision on to how it is going to shape up for & stand ahead in the future requirements by offering best Solutions & Service towards the Customer…
Ya it is excellent. We at LGSI bangalore have introduced the ODC (Orthogonal Defect Classification), where every aspect of the software develoment are analyzed using this classification. I am sure this will be of great help. ODC is from IBM.
in order to define "defect", we must make defect data available for anyone to see and analyze. We, then, can prevent bad product from happening and thus provide higher quality product to customers.
They said, knowing your enemy is the half of the battle.
Well, seeing more thoroughly analyzed defect data from the past and defining the customer needs in documents (i.e. Specification- input generated from the project stakeholders) before starting project development are the truly paramount to success for delivering bullet-proof products.
well another huge problem is SI out of LGEMX and LGERS not catching problems prior to being sold in the US. Also there is alot of product being directly shiped, without any inspection, therefore many defective units reaching our customers homes.
Defects in products are costing LG a lot of market share in the US. Direct shipping to customers is a serious problem and there should be auditing of shipments to prevent major disasters in the field. There should also be more root cause analysis of defects.
Agree with above - number of units "reworked" in the US is unbelievable - LGEAI has decreased units inspected seriously - this is a major mistake - until products received approach six sigma there should be greater scrutiny - not less to let marketing make their numbers!! We may have happy sales people who get their bonuses, but our customers are not happy and we're losing our reputation!
Major defects need to be reported to management and up the chain of command. But many defects are not reported because there is a lot of fear that the person reporting the defect will be blamed as a scapegoat. The problem of defects will never improve until management stops always looking for someone to blame.
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